Tickets

Pass returns

 1. There is a 7- day return policy when purchasing a pass. After the 7th day from the date of purchase, we do not accept pass returns regardless of the
reason which includes any accidents, emergencies or other personal circumstances.
2. Passes purchased after 9.09.2025 can only be returned until 16.09.2025. Receiving the wristband at the festival office automatically blocks the
possibility of returning it.
3. Multipasses (couple passes, group passes registered as one pass for many people) treated as one pass are purchased by one transaction, which
means that only the entire pass can be returned. Half or part of the pass cannot be returned.

Transfer of Funds 

1. A participant may transfer part of the funds to a selected list of events of the Organizer within one (1) year from the event that the participant
cannot attend.
2. When applying until 20.08.2025 (included) 80% of the amount paid is registered for further use.
After 20.08.2025 until 16.09.2025, 50% of the price paid by the participant is registered.
3. The participant is obliged to formally notify the Organiser of such transfer via email addressed to registration@elsolfestival.pl, no later than on
16.09.2025.
4. The transferred funds will be saved in the Organiser’s database and can be used as a discount code for any pass from our offer for any event
organised by FUNDACJA EL SOL (the Organiser) excluding Early Bird offers.
5. Funds transferred from previous events and may be used for the current event. The option is available not later than 7 days before the start of the
event, i.e 9.09.2025 for any pass available at that moment.
6. Passes not purchased directly from the Organizer are not subject to the transfer of funds option

 1. Re-sale of passes and change of the name assigned to the pass can be made no later than on 12.09.2025.
2. The 7-day return policy does not apply after a change of owner.
3. The Organiser does not act as an intermediary in the search for a new purchaser. Participants settle the accounts with each other without involving
the Organiser.
4. The original owner of the pass is obliged to send a notification of the change to the Organiser at registration@elsolfestival.pl by 12.09.2025 at the
latest, stating the name and email address of the new owner.
5. Within 48 hours from receiving confirmation of this notification an OWNER CHANGE FEE (if applicable) needs to be paid according to received
instructions and information about the payment sent to the Organizer.
6. Once the procedure has been completed, the new pass holder has a separate, named ticket, which is required for entry to the event.
7. The amount of the FEE depends on the momentof proceeding the change.
a) First name change done until 31.08.2025 is FREE OF CHARGE. A purchased pass may be re-sold to another person until 12.09.2025 with a
20 EUR fee.
b) First name change done from 1.09.2025 is subject to a 20 EUR fee. A purchased pass CANNOT be re-sold further to another owner
8. SPECIAL CLASS PASSES or selected types of tickets may be subject to separate re-sale rules specified in the description of the particular ticket.
9. After 12.09.2025 requests for change of pass owner will not be accepted regardless of the reason. If you are unable to participate, the partial transfer
described in § 3 above can be used.
10. Part of the pass purchased as a couple pass or group pass, can be resold. However, when changing the owner of the pass, it is necessary to maintain
the ratio, so the resale should be done as Leader-Leader, Follower-Follower.
11. Passes not purchased directly from the Organiser are excluded from the owner change option

 1. It is possible to exchange a pass type for another for a similar or wider Festival package for an additional charge.
2. A pass type change requires informing the Organiser and paying the upgrade fee which is a current difference in price between the original and new
pass, according to the price list.
3. In case of exchange for a cheaper pass, the Organiser will not refund the price difference.
4. After the change of pass type, the 7-day return policy does not apply.
5. Reduction of the event package is understood as a return, possible only within 7 days after purchase.
6. Once the procedure has been completed, the new upgraded pass is required for entry to the event.

 1. Passes to TISNO DANCE CITY Festival by elSol won in competitions or received free of charge are not refundable, transferrable to another event or
edition or exchangeable to cash. It is possible to extend the package of such a pass under the general conditions of sale.
2. If the winner of a competition already holds a pass for a given edition, he/she may pass down the competition pass to another person within a
maximum of 7days of the announcement of the competition results. Otherwise, the transfer of the winning pass is not possible.
3. Passes sold as part SPECIAL OFFERS may be subject to separate return, re-sale and exchange rules, which are specified in regulations of each offer.

 1. In order to receive Festival wristbands and gain entry to the event, it is necessary to present the NAMED ETICKET and the ID or any other document
with a photo.
2. It is OBLIGATORY to wear the Festival wristband during the entire Festival. It must be shown every time when asked by Festival staff or security
personnel.
3. Each participant is entitled to one Festival wristband for the whole event, issued upon registration. Wristbands are changed only if the wristband is
broken for reasons beyond the user’s control. In such a situation, the damaged wristband brought to the Festival office will be exchanged for a new
one.
4. It is participants responsibility to make sure that the wristband is put on in a proper and comfortable way, as this cannot be a reason for a later
wristband complaint.